Home Instead Complaints and Reviews

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Home Instead
Main address: 13323 California St. 68154 Omaha NE
888-484-5759, 402-498-5757, http://www.homeinstead.com/contact-us/Pages/Contact-Us.aspx
  • 18+1 mobile complaints
  • $36.6K claimed losses
  • $1.9K average
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  • Oct 22
  • Hospitals, Clinics and Medical Centers, Doctors
  • Nashville, Tennessee
  • Employment Experience
  • 32

I would never work for Home Instead, and it's a good thing because they are unprofessional. I recently just applied for a caregiver position and I had an interview set up on a Tuesday, but when I called to see about rescheduling the interview due to a conflict at my full-time job the person there told me that the position has already been filled and I can reapply. I bet I won't reapply! There are... Read more

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  • Oct 19
  • Health and Beauty
  • Reno, Nevada
  • Elderly Service
  • 21

Long story short- called her supervisor last year while taking care of an elderly man and she got in a lot of trouble- well for her knowing his schedule was able to send her son into the house (knowing the dogs names!) and stealing a BOSE 800- stereo, brand new electric xmas razor tons of Jewelry!!! She's still under investigation and being watched- but HOME INSTEAD didn't reply with anything -... Read more

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  • Sep 03
  • Hospitals, Clinics and Medical Centers, Doctors
  • Belfast, Northern Ireland
  • Home Care
  • 73

Home instead of somersault point/cape may/atlantic county is the worst of many agencies I've hired to care for my parents. I booked them for an evening shift and they gave me the name of a caregiver who was to arrive at 4pm and leave at 8pm. They caregiver never showed up, the office never called, and had I not been able to change my plans at the last minute, my parents would have been left alone... Read more

Was this review helpful? 1 0

Horrible company to work for. Absolutely NO Training! Lasted 5 weeks and told did not fit culture of the office. Very rude and inconsiderate. Finally told me after I called the next day the real reason was let go was not enough work. Go figure. Could have said that in the first place. Very disappointed in this company. Add comment

     

  • May 30
  • Health and Beauty
  • Austin, Texas
  • Employees Treatment
  • 104

I am an experienced care giver .I love helping the elderly. I worked for Home Instead Austin Tx for about 5 months when I get hurt on the job.I was told they had workers comp insurance and to come to the office immediately to fill out an accident report. One of their staff took a written report when I came to the office.I was then told it was an Owner thing and that the owner was out of town... Read more

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  • May 09
  • Health and Beauty
  • Norfolk, Virginia
  • Senior Care Services
  • 4
  • 4
  • 184

I enlisted the services of Home Instead Senior Care from the Virginia Beach location (Independence Parkway) and I'm absolutely beside myself with anger. Aides come to my house and falsify their activity sheets claiming they washed my 89 year old Mother's hair (when I inspected her hair, it clearly wasn't washed), they claim they vacuumed the area where my Mother stays during the day. The vacuum... Read more

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  • Dec 30, 2013
  • Hospitals, Clinics and Medical Centers, Doctors
  • Norwell, Massachusetts
  • Homecare
  • 78

HIRED IN JULY GREAT AT FIRST BUT THEN NO SHOWS. THE CARETAKER ALWAYS ON HER CELL PHONE. SHE WAS SUPPOSED TO PROVIDE A SERVICE AND NOT LEAVE MY ELDERLY MOTHER ALONE BUT DID MANY TIMES. WORKING 3 HOURS PER DAY BUT CHARGES US FOR MORE AND THE CARETAKER SAID SHE ALWAYS HAD TO LEAVE BY 1 P.M. BUT CHARGED FOR EXTRA HOURS. NO COMMUNICATION AT ALL WITH PERSON RUNNING THE COMPANY. LEFT US IN A HUGE BIND... Read more

Was this review helpful? 3 0

     

  • Nov 29, 2013
  • Ex Employees
  • Kansas City, Missouri
  • Employees Treatment
  • 1
  • 1
  • 119

This company is one of the worse companies I have ever worked for. They start off with all this training and personnel and personal service. They tell you they have all the work you can handle but you never get call. They are overbearing to you with punishments and blame you for not complying to their rules or taking jobs you never get called on. They tell you about these jobs they can send you... Read more

Was this review helpful? 2 1

     

  • Jul 11, 2013
  • Hospitals, Clinics and Medical Centers, Doctors
  • Corpus Christi, Texas
  • Senior Care Services
  • 1
  • 1
  • 126

I have been a customer for 2 + years, in the last 6 months invoices were not sent,payments were not applied, and when I asked to see the ledger for my fathers account I was told by the owner "that every thing was recorded in the ledger, and that I was not to bother the office staff with trivial issues" this was after finally receiving statements after 6 weeks of overpayment and the books not... Read more

Was this review helpful? 4 1

     

  • Jun 04, 2013
  • Ex Employees
  • Mount Vernon, Washington
  • Employment
  • 4
  • 4
  • 152

I wouldn't work for them ever again even if you paid me a ton of money. Their caregivers are treated like ***, it's all about the buck for them not about the quality. You are a caregiver that is being physically or emotionally abused by a client do they move you as they claim they will? Nope you get told to suck it up there is nothing you can do. On the job injury? bullied into continue work.... Read more

Was this review helpful? 7 5
 
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