Home Instead Complaints and Reviews

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Home Instead
Main address: 13323 California St. 68154 Omaha NE
888-484-5759, 402-498-5757, http://www.homeinstead.com/contact-us/Pages/Contact-Us.aspx
  • 16+1 mobile complaints
  • $16.6K claimed losses
  • $974 average
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  • Sep 03
  • Hospitals, Clinics and Medical Centers, Doctors
  • Belfast, Northern Ireland
  • Home Care
  • 36

Home instead of somersault point/cape may/atlantic county is the worst of many agencies I've hired to care for my parents. I booked them for an evening shift and they gave me the name of a caregiver who was to arrive at 4pm and leave at 8pm. They caregiver never showed up, the office never called, and had I not been able to change my plans at the last minute, my parents would have been left alone... Read more

Was this review helpful? 1 0

Horrible company to work for. Absolutely NO Training! Lasted 5 weeks and told did not fit culture of the office. Very rude and inconsiderate. Finally told me after I called the next day the real reason was let go was not enough work. Go figure. Could have said that in the first place. Very disappointed in this company. Add comment

     

  • May 30
  • Health and Beauty
  • Austin, Texas
  • Employees Treatment
  • 75

I am an experienced care giver .I love helping the elderly. I worked for Home Instead Austin Tx for about 5 months when I get hurt on the job.I was told they had workers comp insurance and to come to the office immediately to fill out an accident report. One of their staff took a written report when I came to the office.I was then told it was an Owner thing and that the owner was out of town... Read more

Was this review helpful? 0 0

     

  • May 09
  • Health and Beauty
  • Norfolk, Virginia
  • Senior Care Services
  • 4
  • 4
  • 130

I enlisted the services of Home Instead Senior Care from the Virginia Beach location (Independence Parkway) and I'm absolutely beside myself with anger. Aides come to my house and falsify their activity sheets claiming they washed my 89 year old Mother's hair (when I inspected her hair, it clearly wasn't washed), they claim they vacuumed the area where my Mother stays during the day. The vacuum... Read more

Was this review helpful? 4 0

     

  • Dec 30, 2013
  • Hospitals, Clinics and Medical Centers, Doctors
  • Norwell, Massachusetts
  • Homecare
  • 59

HIRED IN JULY GREAT AT FIRST BUT THEN NO SHOWS. THE CARETAKER ALWAYS ON HER CELL PHONE. SHE WAS SUPPOSED TO PROVIDE A SERVICE AND NOT LEAVE MY ELDERLY MOTHER ALONE BUT DID MANY TIMES. WORKING 3 HOURS PER DAY BUT CHARGES US FOR MORE AND THE CARETAKER SAID SHE ALWAYS HAD TO LEAVE BY 1 P.M. BUT CHARGED FOR EXTRA HOURS. NO COMMUNICATION AT ALL WITH PERSON RUNNING THE COMPANY. LEFT US IN A HUGE BIND... Read more

Was this review helpful? 3 0

     

  • Nov 29, 2013
  • Ex Employees
  • Kansas City, Missouri
  • Employees Treatment
  • 1
  • 1
  • 92

This company is one of the worse companies I have ever worked for. They start off with all this training and personnel and personal service. They tell you they have all the work you can handle but you never get call. They are overbearing to you with punishments and blame you for not complying to their rules or taking jobs you never get called on. They tell you about these jobs they can send you... Read more

Was this review helpful? 2 1

     

  • Jul 11, 2013
  • Hospitals, Clinics and Medical Centers, Doctors
  • Corpus Christi, Texas
  • Senior Care Services
  • 1
  • 1
  • 104

I have been a customer for 2 + years, in the last 6 months invoices were not sent,payments were not applied, and when I asked to see the ledger for my fathers account I was told by the owner "that every thing was recorded in the ledger, and that I was not to bother the office staff with trivial issues" this was after finally receiving statements after 6 weeks of overpayment and the books not... Read more

Was this review helpful? 4 1

     

  • Jun 04, 2013
  • Ex Employees
  • Mount Vernon, Washington
  • Employment
  • 4
  • 4
  • 130

I wouldn't work for them ever again even if you paid me a ton of money. Their caregivers are treated like ***, it's all about the buck for them not about the quality. You are a caregiver that is being physically or emotionally abused by a client do they move you as they claim they will? Nope you get told to suck it up there is nothing you can do. On the job injury? bullied into continue work.... Read more

Was this review helpful? 6 5

     

  • Feb 12, 2013
  • Professional Services
  • Eugene, Oregon
  • Home Instead Senior Care
  • 1
  • 1
  • 115

Both clients I hired on to provide care to at Good Neighbor Care, Eugene, Or, died withing 2 weeks of my absence, due to mostly me not being there to monitor and provide their assist. When I formed a complaint to the Ombudsman, their group home lied, grouped together, saying I was not correct in claiming a lack of quality care existed. I was subsequently fired with a high level of drama... Read more

Was this review helpful? 2 5

     

  • Feb 04, 2013
  • BBB - Better Business Bureau
  • Trainees Treated With Disrespect And Uses Thier Mo
  • 105

I trained for a week at the Salesbury location in North Carolina and I was dismissed on the final day of training due to my child getting ill. I was told I could not make that day up. I traveled 1 hour there and 1 hour back.It took a lot of gas money to do this when there was a Concord location 10 minutes away from me. being let go was hard on me to accept because it was the last day of training... Read more

Was this review helpful? 4 0
 
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