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1.8 Based on 19 reviews
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I left home instead after working for them for about a month. I was promised full time hours and got no more than four hours per week. I still haven't received my wages or P45, two weeks since leaving. I wasn't paid for training either. I would not recommend them.

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Company is a total joke.. refuses to send someone saturdays and is rude as anything. Would rather not have care than deal with this place. owners do not know how to run a business.Joke. Read more

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Bad pay, no benefits, They send their caregivers out making 8.00 a hour doing a CNA job. They will tell you not to lift a client then when you arrive at the location they are FULL LIFT. Short staffed and always needing someone to cover shifts. Doesn't matter if you just finished a 12 hour shift they will expect you to do another 12 hour shift back to back. They will leave you at a clients home and not a care in the world if someone calls off. To... Read more

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Jerri, the franchise owner in Colorado Springs, is totally non-compassionate and has horrid customer service skills. We experienced high turnover and weren't happy with the care givers she kept changing for my Mom. We chose to transitions to another company. We were pressured not to withdraw from their system and get initial deposit back. I have since requested deposit three times. Just got off the phone with Jerri who said my deposit was... Read more

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I hired Home Instead Virginia Beach to help me care for my 89 year old Mother who suffered from Alzheimer's Disease. Almost everyday, the aides would list activities performed which were clearly never done when I arrived home. I hired them to care for my Mother, yet they claimed they vaccuumed (yet, the vacuum was locked in my office), claimed they washed my Mothers hair which wasn't done, as well as, many other things they claimed they did but... Read more

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Am working for them and have met some women who are not well trained. Also made friends with ones like me who have lots of experience. Some families confuse us with the maid but its hit or miss with the clients. Read more

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Home Instead VB will try and charge for the entire day when their aides aren't even at your house. They claim to perform certain activities however, the tasks are clealy not performed, they even flat out fail to care for the individual they're there to care for. The office staff is extremely rude and the owner and her husband simply don't seem to know what they're doing. The owner husband claims to have been involved in neurosurgery yet, he's... Read more

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As a caregiver for Home Instead for a very short time was very unprofessional nurse giving new orientations and was mean! Very unorganized I never understood their in services and my first paycheck bounced. They lied to me and said that's never happened before but I had talked to another caregiver who used to be with them and that happened to her several years ago too. I threw their folder away and the badge and will never contact them for any... Read more

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Don't ever believe what they say on their initial visit they will say whatever they have to to get the job. They also will quickly get the children un-involved by manipulating the elderly they threatened my parents who are on assistance to the point they will not make the girl do half of what she is there to do because they are afraid of loosing their assistance if they make her do it nor will they allow me to complain as they are afraid of... Read more

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Home Instead caregivers took wonderful care of my elderly aunt and gave us the peace of mind we needed. I know that sounds like an ad, but no one paid me for this--it is entirely based on our experience. Perhaps the office and location make a difference but we never had a problem and my aunt became very fond of her two primary caregivers. One of them even called me to make sure it was okay that they went to Target and that she spent money... Read more

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