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Updated by user Jan 09, 2016

The Home Instead I'm referencing is the Virginia Beach Office.

Original review posted by user Dec 15, 2015

I hired Home Instead Virginia Beach to help me care for my 89 year old Mother who suffered from Alzheimer's Disease. Almost everyday, the aides would list activities performed which were clearly never done when I arrived home. I hired them to care for my Mother, yet they claimed they vaccuumed (yet, the vacuum was locked in my office), claimed they washed my Mothers hair which wasn't done, as well as, many other things they claimed they did but didn't . As I said, I didnt expect them to vacuum but there was no need to lie. Seems that's standard operating procedure for the .

There were instances where aides never even showed up to my house yet I was charged. I took a day off work and no aide ever came to the house. Three hours after they were supposed to be at my house I called the office and was told by an office staff member and the manager that and aide was at my house. I told her i was standing in my kithcen and there was no aide. Once again, they had to lie to try and backpedal.

I arrived home one day to find my Mother covered in an entire day of urine and ***. I emailed the owner, Laura Bousman to discuss my concerns yet, she ignored me. I then looked up her home phone number online to see if I could speak with her about what occurred.

Her husband, Michael Bousman cursed me out, told me I was harassing him and he then hung up. Really?? I pay those thousands of dollars a month for them to care for my 89 year old disabled Mother and they neglect and abuse her?? The aide even admitted to leaving my Mother the entire day without doing anything for her.

They should be put out of business. They clearly know nothing about caring for seniors, then they *** the hands that feed them and refuse to address such serious concerns.

I pray when they get old that somebody leaves them sitting in their excrement all day.

Caring for seniors.....what a joke. The Bousmans need to find another trade and stay from anybody that needs any kind of assistance.

Reason of review: Poor customer service.

Location: Newport News, Virginia

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Guest

Greg, you should be ashamed of yourself for writing such lies about the HomeInstead company. You know they did everything they could do for your mom and you sat back and did nothing.

You never helped her or cleaned her on the weekends when it was your responsibility and they were not there. You know it was the owners of the company that called the Health Dept and Adult Protective Services about the way you were neglecting your mom. You know the company begged you to take her to her doctor but you told them you were too busy at work and needed to see a doctor yourself for your mental issues.

And you know someone close to you walked out of your life because that person was scared she would loose her RN license if the Health Dept came in and saw how you were neglecting your very own mom. Please leave those nice people at Homeinstead alone, they did nothing wrong and I will testify to that.

Guest
reply icon Replying to comment of Guest-1250424

You're nothing but a full blown alcoholic and a liar. As soon as you get your paycheck, your first priority is buying wine.

You claim to be a member of PETA yet, wine isn't animal friendly as they use gelatin (from animal bones) for fining and I know you don't buy vegan wines.

You're spend a majority of your pay on alcohol and then ignore your bills.

You haven't done your taxes since 2007, your electric was shut off in your apartment (which I paid). You had $1000. in eviction costs (which I paid), I paid your last month's rent at Linkhorn Bay, you lived in my house for an entire year for free, borrowed thousands of dollars and your cell service for you and your welfare daughter was shut off when you didn't pay your $700. bill (yet, you claimed somebody hacked your account but Sprint insisted YOU pay the bill.

Nobody hacked your account).

You constantly ran out of gas in your car but claimed it broke down and had me drive you to and from work for 2 months saying "This is great, we should do this all the time". Yeah right, because it didn't cost you a dime.

Of course, I put gas in your car and it ran fine. How many times was I late to work because I had to come find you on the side of a road and put gas in your car?

You stole prescription drugs and toilet paper! from your previous employer, you stole an SUV full of items from the Salvation Army Donation Drop Off Area (yet, you claimed the "stuff was just laying in the parking lot").

You stole thousands of dollars in jewelry from my Mother then look me in the eye and say you didn't take anything. You were the only person who had access to it. You stole my 30 year anniversary diabetes book, the Code 3 fire engine (that I'm sure you gave to your grandson). By the way, you left the box behind).

You had items of my Mom's in boxes that you packed and when I confronted you, you said you didn't take the stuff. Who did then? You packed the boxes. People don't just start stealing, it's a lifetime of stealing.

You had the audacity to steal from me after living under my roof for a year for free and inviting your daughter over every weekend to play "hotel". She's a healthy young woman and is perfectly capable of working but she's been milking the system for 15 years on welfare. She's never worked a day in her life and she's 35 years old. I bought you a computer in order to pursue your RN but instead you never even took the classes.

I bought you a printer and ink and you used all the ink to print pictures of your cat, then you tell me you have no ink left! You drank, at the very least, a bottle of wine every night then took a handful of pills so you could sleep. I found wine bottles hidden in various places in the house. Typical alcoholic fashion who's in denial.

You got trashed everynight. You were too drunk to even remember to feed your granddaughters pet guinea pig. You're a PETA member and starved the poor thing to death. The little guy probably sat there every day hoping you would give him food and you completely forgot about him in your daily drunken state.

Then your granddaughter discovers him hard as a rock and you tell me not to say anything as you didn't want her to know that you killed him. Your so irresponsible, you lie through your teeth with every word out of your mouth, you steal (even from your employers) and your an alcoholic. Why dont you take a long look in the mirror you old, ugly pig and worry about all of your actions against others. Had you read the Va.

Dept. Of Health investigative report against Home Instead, you would see all of the deficiencies they were cited for. I tried reaching out to you several weeks ago to see if you wanted to pick up the rest of your effects that you previously refused to pick up however, I had no way of getting in touch with you as I don't know where to reach you. I held your coats etc...

for over 2 years now. I'm tired of trying to do the right thing for you like giving you piles of money while you steal from me. Given these circumstances I just threw all of your effects in the garbage. You abandoned all of your effects so, evidently, you didn't need any of it.

Why don't you get on with your life and leave the past in the past.

You obviously have alot of issues to make such things up. Don't you have anything better to do?

Guest
reply icon Replying to comment of Guest-1250424

*** That's his opinion. And truth. Myob!

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