Home Instead

They tell you to ring the office all the time, but when I did I got someone very rude; later found out because she had a sore throat.

Bad experience in a meeting, not allowed to talk.

My experience with this company was not a positive one.

Despite previous complaints this company is advertising the post of a carer as drinking tea and eating cake. The care work is in the small print but is deliberately misrepresented

First visit called out day of. Supervisor came.

Second visit, all good.

Third visit, called out day of, said can't make it Have a nice day. ,Do not hire

My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment meeting. (*=g) The meeting was about an old woman having a heart attack due to faulty phone services on the part of the facility.

An employee was almost attacked by clients Siberian cat that had not been fed for almost 3 weeks at the patients home. Patient's children denied that the cat attacked the employee after injuries to employee which the company was not responsible for.

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in north Pasadena in Healthcare Row within Fair Oaks and is simply assigned one client. She has witnessed several patient abuses at the facility she works at including the CNA staff at the facility being extremely rough with patients when changing and feeding them. She witnessed one CNA pin down an elderly female patient and force feed her. In another instance she saw a patient covered in their own *** for almost an hour before seeing someone address the patient and then they just used wipes, not thoroughly cleaning their rear area. My girlfriend reported these things to the head nurse at the facility and then the staff began to retaliate on her and started complaining that she wasnt doing her job. She doesnt work for the facility, she works for Home Instead, so of course she doesnt do their job. My girlfriend tells me that most of the day the staff are on their cell phones or laptops.

One of the older CNA staff came up to her one day and said she wanted to be her friend and is going to tell her something because she wants to be her friend. She then told her that other staff are complaining that she is always leaving her client alone and walking around the facility gossiping. She asked who said that but no names were given. She told the CNA person that there are cameras throughout the facility and said someone needs to review the cameras then. Nobody did to her knowledge. She has since found out that the CNA wanting to be her friend has been saying negative things about her as well.

Just after that, someone within the facility called and complained once that she was not in the clients room so the head person at the facility barged into the room, without knocking, and low and behold there she was, reading while her client was sleeping. She then told my girlfriend that she got a call reporting that she was not there which is why she came to check. My girlfriend responded by asking who because she has been in the room ever since the starting of her shift like she always is but no names were given. Again she said there were cameras all over to go have someone check them but that again was not done.

My girlfriend told me there is a hispanic male CNA worker there that during lunch tries to sit extremely close to her, uncomfortably close, and stares at her a lot in the lunch area. She expressed that it makes her very uncomfortable. I told her thats a form of harrassment and she needs to lodge a complaint about it.

She has also seen neglect on the part of Home Instead supervisors who in turn have blamed subordinate Home Instead care giving staff even though it was clearly something they were responsible for.

My girlfriend has complained about all of this to the supervisor at the Home Instead office as well as to the head of the facility of the patient she is assigned to, unfortunately, and they have done nothing. She is afraid of the CNA staff at the facility and feels that since the tight group of workers there are willing to band together to spread lies that it is not a safe environment. She feels that the employees are acting this way towards her because of the abuse she has seen at the facility and because she refuses to do their work which is not in her job description to do. She also fears for the safety of her client as well.

In a way it makes sense that Home Instead wont do anything because employees come and go. Contracts make more money no matter what employees they use to fulfill them so its easy to cut employees loose that complain and replace them. I have to wonder though, how many employees before my girlfriend have suffered the same thing by Home Instead as well as the facility she works for. With the abuse she sees occurring at the facility I am completely shocked that they havent been inspected or sued.

The staff was very rude during my interview. Right away discriminated against me

The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously.

Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene.

The personal staff are inadequately trained, and unlicensed. Having the client fall due to neglect, and having the Fire Dept. help the client from the floor, is unacceptable.

The RN's create divisions among staff and family members with slanderous behavior. Turn over is high, so serious concerns are not addressed with consistency.

We need 24/7 care.

Some of the caregivers are great, but most are idiots. Unfortunately, the family feels locked in for consistency of their dad's care.

DO NOT trust your Loved one to this company.

1. You deserve a job with guaranteed hours.

2. Don't waste your life in a job where they can cut hours on a moment's notice. Neither the agency or the client's family care how it impacts your finances. After all, the client and their family has a lot more money than you. That's why they're cheap and they know Home Instead pays less than the other agencies!

3. You'll be doing a lot of running around, a lot of driving in your vehicle all for low pay. Also, you’ll do mostly cleaning. So if you’re gonna be a housekeeper, might as well get a full-time job as one.

4. You never know from week to week if you'll keep the same hours. You could have 25 hours one week and 12 the next.

5. The Devil is in the details--they rob you by cutting hours, which reduces your pay.

6. If you need a sole source of income, you won't find it here. How will you pay your bills from a job with variable hours? This is more of a gig or side-hustle to supplement your income or pension. Get a full-time job with a steady paycheck!

7. They have high turnover--always hiring. Hence, the low pay and hours that are not guaranteed. And they don't pay more for having a CNA license.

8. If you like to struggle financially--take a job with Home Instead.

9. Remember--your hours can get cut at anytime--even during holidays, they take you off the schedule whenever, give your hours to another caregiver or flat out reassign you to another client. Rinse, repeat, rinse, repeat.

10. Never-ending revolving door of caregivers. They just can't keep good people.

11. At the end of the day, it's the schedulers making more money than you. And they're the ones that screw you over. But hey, everyone's got to cut somewhere in order to maintain their standard of living, right?

12. You're better off taking a job at Walmart. I hear the new starting pay is $11/hour.

You need a car because most clients are not on a bus line. They may send you out 20 miles or more from your home.

So be expected to have a car where you're driving all over for 3-5 hour shifts, using your gas and mileage and wear and tear on your vehicle. You need a car daily because they send you to different clients at different locations.

Sometimes you're sent to a client's home or a nursing home where they live. So those of you who live on a college campus with no car or who only use public transportation, this is not a good job for you.

I worked as an experienced partime in one of California branches for 7-8 months. I was promised 16-20 hours a week.

The first four months I only had an average of 3-6 hours a week. The last few months were consistently 8-12 hours a week. I already planned to leave the company but for some reason, I couldn’t leave my clients. Last June 16, my youngest sister died of splenic ca.

I had to make an emergency flight and was away for 12 days. When I got back, They just removed me quietly from their payroll, no email, phone calls, no heads up. I felt so violated in many ways. They do not seem to discern good, honest to goodness caregivers.

I have a pure heart of serving these elderlies. They should know because in my resume, I’ve been serving these kinds of people in UCLA for 6-7 years now.

They just lost a good servant right there. On a lighter side, I’m glad I’m finally out.

Beware of this company. Each office is individually owned and operated. Was told that I owed thousands of dollars to them-thought was covered by insurance. Price originally quoted was not the price I was charged. Tried to work out a payment plan-owner of this franchise office refused. Also told I signed a contract stating I would pay $1000/mo. I signed no such contract.

I had a caregiver who drove me to appointments, light housekeeping, walked my dog. Made breakfast and lunch occasionally.

The owners of this office are not willing to disclose pricing upfront,

and only do so at the end. They are more concerned with profit than care of their clients. Also, the caregivers do not respect client confidentiality at all.

I have worked there 2 years attemped to quit once went back. They send nasty messages on your days off.

Say they will work with you on schedule but want to work 24 hrs a day and have no life. Clients some fire 20 caregivers . Or more good ones too. Some not.

But most are. I want to scream this place drives me insane. My bf and i were having issues bc i work 1 shift he works day .

They want me to work days and night. You will have no life.

Applied for an ad as a caregiver and was promised lots of work but nothing ever came to light. They use the ad to lure you in to be a personal Carer, a completely different role.

I have been waiting weeks for my P45 and have never been paid for attending the 4 day training as again promised. I have contacted the Vale/ Oxfordshire office for weeks and I am just ignored.