Show reviews that mention
care home office clients caregivers caregiver job money people staff
Filter review
Most helpful review
New Reviewer

Unhappy

First visit called out day of. Supervisor came. Second visit, all good. Third visit, called out day of, said can't make it Have a nice day. ,Do not hire

User's recommendation: Do not hire!!

View full review
ID
#2255429 Review #2255429 is a subjective opinion of poster.
Location
Winchester, Virginia
Service
Home Instead Adult Care
Cons
  • Called out twice of three times
New Reviewer

Discrimination & safety for clients & employees

Home Instead - Discrimination & safety for clients & employees
My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment meeting. (*=g) The meeting was about an old woman having a heart attack due to faulty phone services on the part of the facility. An employee was almost attacked by clients Siberian cat that had not been fed for almost 3 weeks at the patients home. Patient's children denied that the cat attacked the employee after injuries to employee which the company was not responsible for.

User's recommendation: Avoid!

View full review
ID
#1816896 Review #1816896 is a subjective opinion of poster.
Cons
  • Many
  • Staff
Loss
$1800
Preferred solution
Let the company propose a solution

Fail to protect its employees

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in north Pasadena in Healthcare Row within Fair Oaks and is simply assigned one client. She has witnessed several patient abuses at the facility she works at including the CNA staff at the facility being extremely rough with patients when changing and feeding them. She witnessed one CNA pin down an elderly female patient and force feed her. In another instance she saw a patient covered in their own *** for almost an hour before seeing someone address the patient and then they just used wipes, not thoroughly cleaning their rear area. My girlfriend reported these things to the head nurse at the facility and then the staff began to retaliate on her and started complaining that she wasnt doing her job. She doesnt work for the facility, she works for Home Instead, so of course she doesnt do their job. My girlfriend tells me that most of the day the staff are on their cell phones or laptops. One of the older CNA staff came up to her one day and said she wanted to be her friend and is going to tell her something because she wants to be her friend. She then told her that other staff are complaining that she is always leaving her client alone and walking around the facility gossiping. She asked who said that but no names were given. She told the CNA person that there are cameras throughout the facility and said someone needs to review the cameras then. Nobody did to her knowledge. She has since found out that the CNA wanting to be her friend has been saying negative things about her as well. Just after that, someone within the facility called and complained once that she was not in the clients room so the head person at the facility barged into the room, without knocking, and low and behold there she was, reading while her client was sleeping. She then told my girlfriend that she got a call reporting that she was not there which is why she came to check. My girlfriend responded by asking who because she has been in the room ever since the starting of her shift like she always is but no names were given. Again she said there were cameras all over to go have someone check them but that again was not done. My girlfriend told me there is a hispanic male CNA worker there that during lunch tries to sit extremely close to her, uncomfortably close, and stares at her a lot in the lunch area. She expressed that it makes her very uncomfortable. I told her thats a form of harrassment and she needs to lodge a complaint about it. She has also seen neglect on the part of Home Instead supervisors who in turn have blamed subordinate Home Instead care giving staff even though it was clearly something they were responsible for. My girlfriend has complained about all of this to the supervisor at the Home Instead office as well as to the head of the facility of the patient she is assigned to, unfortunately, and they have done nothing. She is afraid of the CNA staff at the facility and feels that since the tight group of workers there are willing to band together to spread lies that it is not a safe environment. She feels that the employees are acting this way towards her because of the abuse she has seen at the facility and because she refuses to do their work which is not in her job description to do. She also fears for the safety of her client as well. In a way it makes sense that Home Instead wont do anything because employees come and go. Contracts make more money no matter what employees they use to fulfill them so its easy to cut employees loose that complain and replace them. I have to wonder though, how many employees before my girlfriend have suffered the same thing by Home Instead as well as the facility she works for. With the abuse she sees occurring at the facility I am completely shocked that they havent been inspected or sued.
View full review
ID
#1651852 Review #1651852 is a subjective opinion of poster.
Location
Pasadena, California

My experience was they discriminated against me

The staff was very rude during my interview. Right away discriminated against me
View full review
1 comment
#1836514

Horrible company.

ID
#1625086 Review #1625086 is a subjective opinion of poster.
Location
La Puente, California

Total incompetence

The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously. Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene. The personal staff are inadequately trained, and unlicensed. Having the client fall due to neglect, and having the Fire Dept. help the client from the floor, is unacceptable. The RN's create divisions among staff and family members with slanderous behavior. Turn over is high, so serious concerns are not addressed with consistency. We need 24/7 care. Some of the caregivers are great, but most are idiots. Unfortunately, the family feels locked in for consistency of their dad's care. DO NOT trust your Loved one to this company.
View full review
ID
#1550718 Review #1550718 is a subjective opinion of poster.
Service
Home Instead Adult Care
Pros
  • One caregiver out of ten
  • Horrid
Cons
  • And
  • Incompetent rns
  • Rns are totally incompetent
New Reviewer

You Have To Have Your Own Transportation

You need a car because most clients are not on a bus line. They may send you out 20 miles or more from your home. So be expected to have a car where you're driving all over for 3-5 hour shifts, using your gas and mileage and wear and tear on your vehicle. You need a car daily because they send you to different clients at different locations. Sometimes you're sent to a client's home or a nursing home where they live. So those of you who live on a college campus with no car or who only use public transportation, this is not a good job for you.
View full review
ID
#1405436 Review #1405436 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
New Reviewer

:wtf: 12 reasons not to work for this company

1. You deserve a job with guaranteed hours. 2. Don't waste your life in a job where they can cut hours on a moment's notice. Neither the agency or the client's family care how it impacts your finances. After all, the client and their family has a lot more money than you. That's why they're cheap and they know Home Instead pays less than the other agencies! Wtf 3. You'll be doing a lot of running around, a lot of driving in your vehicle all for low pay. Also, you’ll do mostly cleaning. So if you’re gonna be a housekeeper, might as well get a full-time job as one. 4. You never know from week to week if you'll keep the same hours. You could have 25 hours one week and 12 the next. 5. The Devil is in the details--they rob you by cutting hours, which reduces your pay. 6. If you need a sole source of income, you won't find it here. How will you pay your bills from a job with variable hours? This is more of a gig or side-hustle to supplement your income or pension. Get a full-time job with a steady paycheck! 7. They have high turnover--always hiring. Hence, the low pay and hours that are not guaranteed. And they don't pay more for having a CNA license. 8. If you like to struggle financially--take a job with Home Instead. 9. Remember--your hours can get cut at anytime--even during holidays, they take you off the schedule whenever, give your hours to another caregiver or flat out reassign you to another client. Rinse, repeat, rinse, repeat. 10. Never-ending revolving door of caregivers. They just can't keep good people. 11. At the end of the day, it's the schedulers making more money than you. And they're the ones that screw you over. But hey, everyone's got to cut somewhere in order to maintain their standard of living, right? 12. You're better off taking a job at Walmart. I hear the new starting pay is $11/hour.
View full review
1 comment
#1991107

I agree 100%.Instead of paying the staff more? They hire more office personnel.

Ive seen some monkey business with their client charges too.Like charging for overtime when its not really necessary.Ive reported them to the A.G. of California

ID
#1405402 Review #1405402 is a subjective opinion of poster.
Location
Green Bay, Wisconsin
Reason of review
Work Experience or Job Application

Unpleasant experience

I worked as an experienced partime in one of California branches for 7-8 months. I was promised 16-20 hours a week. The first four months I only had an average of 3-6 hours a week. The last few months were consistently 8-12 hours a week. I already planned to leave the company but for some reason, I couldn’t leave my clients. Last June 16, my youngest sister died of splenic ca. I had to make an emergency flight and was away for 12 days. When I got back, They just removed me quietly from their payroll, no email, phone calls, no heads up. I felt so violated in many ways. They do not seem to discern good, honest to goodness caregivers. I have a pure heart of serving these elderlies. They should know because in my resume, I’ve been serving these kinds of people in UCLA for 6-7 years now. They just lost a good servant right there. On a lighter side, I’m glad I’m finally out.
View full review
2 comments
#1991108

They like to keep the rotating door of young people with no experience because the older folks know when the company is taking advantage of the client.Its Shameful..

#1543979

I am sorry for your misfortune. I work for Home instead and am currently on my 6th month of employment.

There are the ups and downs of the job, but my agents who send me out can't be more nicer.

I haven't experienced any emergencies as far as time off for any reason and will comment when it occurs, but so far so good! Good luck!

View more comments (1)
ID
#1307538 Review #1307538 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Work Experience or Job Application

Pissed off

Beware of this company. Each office is individually owned and operated. Was told that I owed thousands of dollars to them-thought was covered by insurance. Price originally quoted was not the price I was charged. Tried to work out a payment plan-owner of this franchise office refused. Also told I signed a contract stating I would pay $1000/mo. I signed no such contract. I had a caregiver who drove me to appointments, light housekeeping, walked my dog. Made breakfast and lunch occasionally. The owners of this office are not willing to disclose pricing upfront, and only do so at the end. They are more concerned with profit than care of their clients. Also, the caregivers do not respect client confidentiality at all.
View full review
ID
#1259439 Review #1259439 is a subjective opinion of poster.
Service
Home Instead Adult Care
Reason of review
Bad quality

Nag you

I have worked there 2 years attemped to quit once went back. They send nasty messages on your days off. Say they will work with you on schedule but want to work 24 hrs a day and have no life. Clients some fire 20 caregivers . Or more good ones too. Some not. But most are. I want to scream this place drives me insane. My bf and i were having issues bc i work 1 shift he works day . They want me to work days and night. You will have no life.
View full review
ID
#1183610 Review #1183610 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application

False advertising and poor management

Applied for an ad as a caregiver and was promised lots of work but nothing ever came to light. They use the ad to lure you in to be a personal Carer, a completely different role. I have been waiting weeks for my P45 and have never been paid for attending the 4 day training as again promised. I have contacted the Vale/ Oxfordshire office for weeks and I am just ignored.
View full review
ID
#1139722 Review #1139722 is a subjective opinion of poster.
New Reviewer

Bad business for home instead Senior Care

Home instead 7200 E.31st Place Yuma,Az does not pay their employees their money that they earned on payday when they get paid employees are asked to cash the check next week but when they go to cash the check it bounced a return every time.plese someone straighten this company out. So this does not happen to any employees ever again very wrong
View full review
ID
#1043413 Review #1043413 is a subjective opinion of poster.
Reason of review
Problems with payment
I am now an RN with a BSN. 22 YEARS OLD. Took this job during nursing school for supplemental income. IT WAS THE WORST MISTAKE!!!! I fully regret working for the Dallas RedOak office. THE COMPANY DOES NOT PROVIDE ENOUGH QUALITY TRAINING TO PERFORM YOUR JOB ADEQUATELY....
View full review
View full review
2 comments
#1580221

Complete agreement. Except I was given a disabled wife and husband for the price of one. This company is dishonest.

View more comments
ID
#999783 Review #999783 is a subjective opinion of poster.
Location
Red Oak, Texas
Reason of review
Bad quality

Short Review on August 18, 2016

I left home instead after working for them for about a month. I was promised full time hours and got no more than four hours per week. I still haven't received my wages or P45, two weeks since leaving. I wasn't paid for training either. I would not recommend them.
View full review
ID
#903092 Review #903092 is a subjective opinion of poster.
Location
Birmingham, England
Reason of review
Problems with payment
New Reviewer

Home Instead Home Care Services Review from Fayetteville, Arkansas

Company is a total joke.. refuses to send someone saturdays and is rude as anything. Would rather not have care than deal with this place. owners do not know how to run a business.Joke.
View full review
1 comment
#1182848

Hello, just interested in asking a question. Which office is it?

Just wondering because I have encountered a few different offices. I found they are all under different management. I had positive experience with most of them.

Thanks for your reply. In order to ask this question I had to use 50 words.

ID
#878883 Review #878883 is a subjective opinion of poster.
Location
Fayetteville, Arkansas
Reason of review
Poor customer service
Bad pay, no benefits, They send their caregivers out making 8.00 a hour doing a CNA job. They will tell you not to lift a client then when you arrive at the location they are FULL LIFT. Short staffed and always needing someone to cover shifts. Doesn't matter if you...
View full review
View full review
1 comment
#1220128

have a family member recently employed by this company. Does NOT compensate for mileage.

They are on a fixed income with one vehicle.

travels from Rogers to Fayetteville twice a week. Ridiculous!

ID
#837379 Review #837379 is a subjective opinion of poster.
Location
Greenwood, Indiana
Service
Home Instead Adult Care
Cons
  • Much at all
Reason of review
Not as described/ advertised

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article